Effective Date: January 13, 2025

At CRM Pros, we are committed to providing high-quality services and products to help your business grow. If you are not satisfied with your purchase, this Refund Policy outlines your options and rights regarding refunds and cancellations.

Eligibility for Refunds

1. Subscription-Based Services

We offer refunds for subscription-based services under the following conditions:

• Cancellation Within the First 14 Days: If you cancel your subscription within 14 days of the initial purchase, you are eligible for a full refund.
• Annual Plans: Refunds for annual plans will be prorated based on the unused portion of your subscription, provided the cancellation occurs within the first 30 days of the term.
• No Refunds After 30 Days: No refunds will be issued for cancellations made after 30 days from the purchase date.

2. One-Time Services

Refunds for one-time services (e.g., setup, consultation, or implementation) are available under these conditions:

• Service Not Rendered: If the service has not been started or delivered, a full refund will be issued.
• Partial Completion: If the service is partially completed, a partial refund may be provided at our discretion based on the work completed.
• No Refunds for Completed Services: Once the service is completed and delivered, no refunds will be issued.

3. Software Products

For software products or tools provided by CRM Pros:

• Defective Products: If the software is found to be defective and cannot be resolved within 14 days, you may request a full refund.
• Compatibility Issues: Refunds are not provided for compatibility issues unless stated otherwise in the product description.

How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Email our support team at support@crmpros.ai or call [Insert Phone Number].
2. Provide Details: Include your name, contact information, order number, and a brief description of the issue or reason for requesting the refund.
3. Refund Processing: Refund requests will be reviewed within 7 business days. Approved refunds will be processed within 10 business days after approval.

Non-Refundable Items

The following items and fees are non-refundable:

• Custom development work.
• Fees for third-party integrations or services.
• Administrative or processing fees.
• Late cancellation fees for scheduled consultations.

Exceptions and Special Cases

We reserve the right to assess refund requests on a case-by-case basis. Exceptions may be made for extenuating circumstances, such as billing errors or significant dissatisfaction with service quality.

Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. The “Effective Date” at the top of this policy indicates the latest revision.

Contact Us

If you have questions or concerns about this Refund Policy, please contact us:

CRM Pros
www.crmpros.ai
Email: support@crmpros.ai
Phone: +1 561-467-7499